Getworksheets.com > Help Guide
Member Help Guide


Q. I'm having trouble logging in. Do you have any tips for me?

A. Case Sensitivity- Our system is case sensitive. This means that upper case and lower case letters are treated as different characters. When you registered for your membership, you were instantly emailed your user name and password. Enter the user name and password in the exact case that you created the account. This information can be found in the membership confirmation email you received.

For Example: You have the user name: abc@123.com & the password: blue2

Only this exact login would work:
This would not work: (red=inaccuracy)
user name: abc@123.com
password: blue2
user name: ABC@123.COM
password: BLUE2

B. Internet Explorer Security Settings (Cookies Enabled) - Have you disabled "Cookies" on your web browser or changed the security setting?. If you have, you will not be able to log-in. The reason the security settings have to be set to medium or low is so that we can immediately identify and knock off hackers or malicious users. Forcing the medium or low security setting insures that we can identify the computer. This helps us secure all of your data as well.

To enable cookies:

To enable cookies in Internet Explorer 7.x:

  1. Click Start and select Control Panel. (Windows XP Classic View - click on Windows Start button and select Settings and Control Panel).
  2. Double-click the Internet Options icon.
  3. Select the Privacy tab.
  4. Under Settings, click Advanced button.
  5. Check the box Override automatic cookie handling under Cookies section in Advanced Privacy Settings window.
  6. Under First-party Cookies, select Accept.
  7. Under Third-party Cookies, select Accept.
  8. Check the box Always allow session cookies.
  9. Click OK.
  10. Click OK to exit.

To enable cookies in Internet Explorer 6.x:

  1. In the Tools menu, click [Internet Options].
  2. Click the [Privacy] tab.
  3. Click the [Advanced] button.
  4. Select the [Override automatic cookie handling] option.
  5. In the First Party Cookies options select [Accept].
  6. In the Third Party Cookies options select [Accept].
  7. Select the [Always allow session cookies] option.
  8. Click [OK].

To enable cookies in Internet Explorer 5.x:

  1. From the Tools menu, click [Internet Options].
  2. Click the [Security] tab.
  3. Click the [Custom Level] button.
  4. Scroll down through the window to locate the Cookie Section. Internet Explorer 5 contains two separate locations where cookies are changed: Allow Cookies that are stored on your computer. Allow per-session Cookies, not stored.
  5. Enable your cookies at each location.
  6. Click [OK].

To enable cookies in Netscape 7.x:

  1. From the Edit menu, click [Preferences].
  2. Double-click [Privacy & Security].
  3. Click the [Cookies] subcategory.
  4. Select the [Enable all cookies] option.
  5. Click [OK].

To enable cookies in Netscape Communicator (newer versions):

  1. From the Edit menu, click [Preferences].
  2. Click [Advanced].
  3. Select the [Accept all cookies] option.
  4. Click [OK].

To enable cookies in AOL 8.0:

  1. From the AOL Toolbar, select [Settings].
  2. Select Preferences [Select Internet Properties (WWW)]
  3. Select the [Privacy tab]
  4. Select [Advanced]
  5. [Deselect] override automatic cookie handling button
  6. Click [OK] to exit.

C. Using Out Of Date Web Browsers- If you're using a SSL non-complaint browser, you may have to log-in 2 times in a row to gain access. This is done to insure security for all members files. You should update your web browser to avoid having to do this.

If you are using a out of date browser, you may want to upgrade. To correct this problem, please upgrade your web browser. This is free and depending on your Internet connection, pretty quick too.

Internet Explorer's upgrade can be found here: http://www.microsoft.com/windows/ie/default.asp

Netscape's upgrade can be found here: http://channels.netscape.com/ns/browsers/default.jsp

Mozilla's Firefox upgrade can be found here: http://www.mozilla.org/products/firefox/

We also, highly recommend the use of Opera web browser software, it's free and you should see a speed enhancement as well. Almost our entire staff has switched from the use of Internet Explorer to the use of Opera, purely due to Opera's reliability. You can download Opera here: http://www.opera.com

D. Click "Enter"- Make sure to click log-in, some members just press "Enter" on their keyboard, this will give you a log-in error. Also, make sure not to cut and paste the user name and password into the log in area. This sometimes adds extra spaces.

To turn your security settings back to normal: Internet Explorer

- Click on the Tools at the top of your screen
- Then click Internet Options - Select the Security Tab
- Adjust the slide bar setting to Medium (You may have to set it to "Low", if you are using a firewall)
- Then click OK

E. Are you using an early version of Windows XP?- Early versions of XP have a small firewall bug and do not allow you to transfer some unencrpyted data properly. This will not allow you to log-in even if you followed all of the steps above. To correct this, run Windows Update and download and install Microsoft's latest patches for your operating system.



Q. After I signup, how long does it take to access the site?

A. This entirely depends on the method used to pay for your membership. A timetable by payment method can be found below:

Credit Card Signups: Instant access. You will receive log in instructions immediately.

Fax Orders: 1-2 business days. Fax orders are manually processed. You will receive log in instructions once processed.

Mail orders: 1-3 business days after it is received. You will receive log in instructions once processed.



Q. I'm having trouble downloading files.

A. All files can be instantly downloaded and accessed, just make sure you are following the proper download technique (outlined in your confirmation email). To keep our system secure, you cannot directly view files on the server. You must save the file first, then access it from your system. This takes the same amount of time, it ensures the security of our system and all members data. The directions for this were included in the email confirmation you were sent at the time of sign-up. Web sites that do not follow this technique are prone to security breaches.:

Accessing Worksheets

After you click "download", three options will arise: "Save", "Cancel", or "Open". You are downloading files from a secure encrypted directory, so you must click "Save" in order to access the file properly. Save the file to a directory on a local drive. Do not click "Open" while downloading, this will only download an encrypted file that will give you an error when you try to read it, on certain browsers it will say "File Does Not Exist". Navigate to the file and open it using Adobe Acrobat Reader. Your computer should open it with reader automatically.

All worksheets are in .pdf format. This format allows members to print the worksheets on just about any printer. Adobe Acrobat Reader is needed to view these files. Adobe Acrobat Reader is free software that you can download from Adobe's web site here: http://www.adobe.com/products/acrobat/readstep.html

To ensure speedy downloads and the best possible print quality, all .pdf files are created in the latest version of Adobe Acrobat. If you have an older version of Adobe Acrobat Reader on your system, you may experience small errors. These errors can be alleviated by downloading the latest version of Adobe Acrobat Reader. Please use the link above to download the latest version of Reader.



Q. I'm having trouble opening .zip (PC) or .sit (Mac) files. How do I open them?

If you are new to downloading programs over the Internet, you probably have never heard of file compression. In order to speed up the process of downloading programs, many software publishers compress their programs for transfer over the Internet. We only compress downloads that require a series of files. This makes it easier for our members to download a series of files at once.

Many files on our system can be found in compressed state must be decompressed with a decompression utility. We compress files for PC users in Zip format. We compress files for Mac users in Sit format.

There are a number of free decompression utilities available on the Internet. We recommend the use of Aladdin Systems's StuffIt Expander. Both Macs and PCs can use StuffIt Expander. To download a free copy of this software, please visit:

http://www.stuffit.com/expander/



Q. How do I install a font?

Installing a PC font (Windows 95/98/Me/XP/NT/2000)

After downloading the file, you will need to Unzip it. Remember the location that you Unzip it to.

These instructions assume that your computer is on and booted into a Windows environment. If you have any open programs, save your work and close them down before beginning.

  1. Click the Start button.
  2. Move your cursor to Settings, then click Control Panel once the sub-menu has appeared.
  3. Once the Control Panel window has opened, locate the Fonts icon.
  4. Double-click the Fonts icon using the left mouse button. This will open the folder that contains all of your existing font files.
  5. Once the Fonts window has opened, click File on the menu bar and choose the Install New Font... option. This will open the Add Fonts dialog box.
  6. The Add Fonts dialog box is where you will always go to add a new font to your PC.
  7. Restart your system to start using the font.

To Install a MAC Font

After downloading the font file, you'll need to Unstuff it, the PC Unzip equivalent. Unstuff it and drag and drop the folder into the System folder. You'll be informed it should be saved into the fonts folder. Press the "Return" key then Restart to use the new font.

If you have some programs running during installation, they may require that you exit the application and restart for the new fonts to be available.



Q. How do I use PowerPoint Presentation Templates?

A. Click here for a detailed explanation.



Q. How often are new materials added.

A. We add an average of 100 printable pages a month.



Q. I'm a platinum or silver member. Do I have access to the resources available to gold members?

A. Each membership is distinct and requires a separate sign-up. Supreme members have access to every membership site.



Q. How often are new materials added.

A. We add an average of 100 printable pages a month.



Q. After I signup, how long does it take to access the site?

A. This entirely depends on the method used to pay for your membership. A timetable by payment method can be found below:

Credit Card Signups: Instant access. You will receive log in instructions immediately.

Fax Orders: 1-2 business days. Fax orders are manually processed. You will receive log in instructions once processed.

Mail orders: 1-3 business days after it is received. You will receive log in instructions once processed.



Q. Do you offer special pricing for entire school districts and/or school buildings?

A. You can find our pricing and order form for site licenses by clicking here.



Q. How do I use the web graphic sets?

A. All web graphics collections are available in compressed format for both Mac and PC users. Once you download the file, open it in a decompression utility and you will be able to access all the files in a set. Include with each set is a preview file that shows you all of the image files on one web page.

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